Reason for the HCP failure during installation.

Reason for the HCP failure during installation.

 Below are the findings on the issue where HCP communication test was failing during the agent install.


1)       In Hcpconfig.scr file the IP and Port  details where on a single line as mentioned below.

 

TimeoutInMins=200

FailureWaitTimeInMins=10

NumAckRetries=3

FileWatcherEODProcTime=20:2

NumFailuresBeforeHealing=10

WaitBeforeDDUpdateInSecs=120

HTTPSCall=false

DomainIP=208.224.249.84Port=8080


2)    Then we edited the file and made port details into a new line as mentioned below.
               TimeoutInMins=200

FailureWaitTimeInMins=10

NumAckRetries=3

FileWatcherEODProcTime=20:2

NumFailuresBeforeHealing=10

WaitBeforeDDUpdateInSecs=120

HTTPSCall=false

DomainIP=208.224.249.84

Port=8080


Result 1)  When the agent was installed using step 1, HCP communication check was failing during agent install.
Result 2) When we tried the step 2 , HCP communication check was success during agent install.


    • Related Articles

    • Upload Service/channel issue and its Remedy

      # Possible causes of 'Upload channel failure' and how to resolve this issue.  Meaning of Upload Channel failure : When EJ/file is not coming on server from ATM Below are the Possible causes of 'Upload channel failure' on ATM: 1) Port Block issue due ...

    • Reason for not showing 5 rotating welcome campaigns on ATM

      If you have not selected "Rotating" option for welcome ad type in Workorder management--> configure Ad points then only it will show single screen in builder module,Kindly deactivate the workorder first if already activated without selecting the ...